Banquet Operations
Reading a function sheet, room setup styles, timing a plated service and the post event breakdown.
Food & Beverage
Guest Greeting and Seating
Managing the door, the waitlist, seating decisions and handing a table over to the server.
Overview
Managing the door, the waitlist, seating decisions and handing a table over to the server. The course is built around the procedure as it is actually carried out on shift, with a written standard, the common mistakes, and a checklist to work through.
What you will be able to do
- Carry out the procedure to the written standard without supervision.
- Recognise the common failures in this task and correct them.
- Complete the associated checklist and record the result.
- Know when the situation must be escalated to a supervisor.
Requirements
No prior study is required. Access to the relevant work area is useful for the practice checklist.
Curriculum
Orientation
2 lessons · 13 min
- text Why this matters: Guest Greeting and Seating Preview 8 min
- text What you will be able to do: Guest Greeting and Seating 5 min
The standard
3 lessons · 31 min
- video The procedure demonstrated: Guest Greeting and Seating 14 min
- text The written standard: Guest Greeting and Seating 12 min
- pdf Reference sheet: Guest Greeting and Seating 5 min
In practice
3 lessons · 32 min
- text Common mistakes: Guest Greeting and Seating 10 min
- text Working under pressure: Guest Greeting and Seating 10 min
- checklist Practice checklist: Guest Greeting and Seating 12 min
Assessment
1 lessons · 8 min
- text Review before the quiz: Guest Greeting and Seating 8 min
Frequently asked questions
How long does this course take?
About 45 minutes of study, which can be split across shifts.
Is a certificate issued?
Yes. A certificate with a verification code is issued once the course and its assessment are passed.
Is the course available in Arabic?
Yes. Every lesson exists in English and Arabic, and the Arabic version is laid out right to left.
Related courses
Beverage Service
Coffee, tea, juice and mocktail service to standard, including Saudi coffee service and beverage cost discipline.
Food and Beverage Upselling
Describing a dish so it sells itself, pairing suggestions and offering without pressuring the guest.
This course inside a full programme
Most teams take this as part of a department programme that ends in one verifiable certificate.