Active Listening
Learn to listen to words, tone and body language, and use the four steps Listen, Ask, Confirm, Act to get every guest request right.
संचार कौशल
Professional Body Language
Learn how words, tone and body language work together, which signals to use with guests and which habits to replace.
अवलोकन
<p>Every guest interaction uses three channels at once: the words we say, the tone we say them in, and what our face and body show. This course, based on the Dyafa Hotels & Resorts training deck, shows why professional service needs all three to agree.</p><p>You will work through the face, the hands and arms, and the stance and movement, learning the professional signals to use and the habits to avoid. Finally you will see how guests may interpret negative signals and how to replace each habit with a professional choice.</p>
आप क्या कर पाएँगे
- Explain how words, tone of voice and body language combine in every interaction
- Recognise when your signals contradict your words and correct them
- Use professional head, face, hand and arm signals with guests
- Stand, move and face the guest in a way that shows readiness to help
- Replace common negative habits with professional alternatives
आवश्यकताएँ
No prior training is needed; the course is for any colleague who meets guests face to face.
पाठ्यक्रम
Why Body Language Matters
1 lessons · 7 min
- video Three Channels, One Message पूर्वावलोकन 7 min
Reading and Using the Signals
2 lessons · 13 min
- text Head and Face: The First Thing the Guest Sees 6 min
- video Hands, Stance and Movement 7 min
Changing the Habit
1 lessons · 7 min
- text How Guests Interpret Signals and How to Replace Habits 7 min
अक्सर पूछे जाने वाले प्रश्न
Is the 7–38–55 rule true for all communication?
No. The deck notes it is not a general rule; it comes from specific research on inconsistent feelings and attitudes. The practical lesson is simply that guests notice when words and body disagree.
What should I do with my hands when I am not gesturing?
Keep them in a natural position, not in your pockets, not crossed over your chest and not fiddling with a pen or phone.
How do I point a guest in the right direction?
Open your palm and indicate the direction with your whole hand. Never point at a guest with a finger.
संबंधित कोर्स
Adapting Communication Style
Learn to observe each guest, adapt language, pace, volume, tone and detail, and keep the message accurate and respectful.
Professional Compliments
Learn how to give sincere, brief, respectful compliments to guests, and how to receive compliments gracefully while staying professional.
पूरे प्रोग्राम के भीतर यह कोर्स
ज़्यादातर टीमें इसे एक विभागीय प्रोग्राम के हिस्से के रूप में लेती हैं, जो एक सत्यापन योग्य प्रमाणपत्र के साथ पूरा होता है।