Banquet Operations
Reading a function sheet, room setup styles, timing a plated service and the post event breakdown.
Food & Beverage
POS Procedures
Opening a check, modifiers, voids and comps, room charge posting and closing a shift on the POS.
Overview
Opening a check, modifiers, voids and comps, room charge posting and closing a shift on the POS. The course is built around the procedure as it is actually carried out on shift, with a written standard, the common mistakes, and a checklist to work through.
What you will be able to do
- Carry out the procedure to the written standard without supervision.
- Recognise the common failures in this task and correct them.
- Complete the associated checklist and record the result.
- Know when the situation must be escalated to a supervisor.
Requirements
No prior study is required. Access to the relevant work area is useful for the practice checklist.
Curriculum
Orientation
2 lessons · 13 min
- text Why this matters: POS Procedures Preview 8 min
- text What you will be able to do: POS Procedures 5 min
The standard
3 lessons · 31 min
- video The procedure demonstrated: POS Procedures 14 min
- text The written standard: POS Procedures 12 min
- pdf Reference sheet: POS Procedures 5 min
In practice
3 lessons · 32 min
- text Common mistakes: POS Procedures 10 min
- text Working under pressure: POS Procedures 10 min
- checklist Practice checklist: POS Procedures 12 min
Assessment
1 lessons · 8 min
- text Review before the quiz: POS Procedures 8 min
Frequently asked questions
How long does this course take?
About 60 minutes of study, which can be split across shifts.
Is a certificate issued?
Yes. A certificate with a verification code is issued once the course and its assessment are passed.
Is the course available in Arabic?
Yes. Every lesson exists in English and Arabic, and the Arabic version is laid out right to left.
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Describing a dish so it sells itself, pairing suggestions and offering without pressuring the guest.
This course inside a full programme
Most teams take this as part of a department programme that ends in one verifiable certificate.