ഉള്ളടക്കത്തിലേക്ക് പോകുക

അറബിക്കിലും ഇംഗ്ലീഷിലും ഹോട്ടൽ പരിശീലനം · പരിശോധിക്കാവുന്ന സർട്ടിഫിക്കറ്റുകൾ

ഇപ്പോൾ ചേരുക

ഗസ്റ്റ് എക്സ്പീരിയൻസ്

Serving Children

Welcome children as guests, follow the parents' lead, offer family support and keep every child safe across the hotel.

അവലോകനം

<p>Travelling with children can be tiring for parents, who are watching over safety and comfort all the time. This course shows hotel colleagues how to welcome children as real guests, direct every decision to the parents and offer practical support that lets the whole family relax.</p><p>Built on the Dyafa Hotels &amp; Resorts training deck, it follows four simple actions: Welcome, Ask parents, Assist and Protect. You will learn respectful ways to speak with children, what to offer at arrival, in the room, in the restaurant and when moving around, and how to put safety first however busy you are.</p><p>Each lesson ends with a short scenario quiz so you can check your judgement before your next family arrival.</p>

നിങ്ങൾക്ക് ചെയ്യാനാകുന്നത്

  • Welcome children warmly as guests while keeping clear professional boundaries
  • Direct decisions and offers to the parents before giving anything to a child
  • Offer family support at arrival, in the room, in the restaurant and on the move
  • Set a safe table and serve children quickly, safely and flexibly
  • Stop danger, inform parents and ask for support while avoiding common mistakes

ആവശ്യകതകൾ

No prior training is needed; the course suits every guest-facing colleague.

പാഠ്യപദ്ധതി

Why Family Service Matters 1 lessons · 6 min
  1. text Care for the Whole Family പ്രിവ്യൂ 6 min
Children Are Guests Too 2 lessons · 14 min
  1. text Respectful Communication and the Parents' Lead 7 min
  2. text Proactive Family Support and Restaurant Service 7 min
Safety First 1 lessons · 7 min
  1. text Protecting Children and Avoiding Common Mistakes 7 min

പതിവ് ചോദ്യങ്ങൾ

Can I give a child sweets or a small gift?

Only with the parents' approval. Ask the parents first and never promise the child anything they have not agreed to.

Is it ever acceptable to touch or carry a child?

No, with one exception: preventing immediate danger, in line with the child protection policy. Otherwise ask the parents to help.

Should I offer a cot or high chair to every family?

Offer it warmly, but do not assume the family needs it. Let the parents decide.

അനുബന്ധ കോഴ്സുകൾ

Serving Older Guests

Serve older guests with respect and without assumptions: ask, listen, offer help and respect their choice at every stage of the stay.

39 min

പൂർണ്ണ പ്രോഗ്രാമിനുള്ളിൽ ഈ കോഴ്സ്

പരിശോധിക്കാവുന്ന ഒരു സർട്ടിഫിക്കറ്റിൽ അവസാനിക്കുന്ന വകുപ്പ് പ്രോഗ്രാമിന്റെ ഭാഗമായാണ് മിക്ക ടീമുകളും ഇത് പഠിക്കുന്നത്.

പ്രോഗ്രാമുകൾ ഹോട്ടലുകൾക്ക്