Hotel Front Office Professional
A complete front office qualification covering arrival, departure, guest handling, upselling and the night audit.
Overview
A complete front office qualification covering arrival, departure, guest handling, upselling and the night audit.
Courses
Curriculum
8 Courses
- Front Office Fundamentals Foundation 180 min Mandatory
- Reception Operations Foundation 150 min Mandatory
- Guest Check-in Foundation 90 min Mandatory
- Guest Check-out Foundation 90 min Mandatory
- Property Management Systems Foundation 120 min Mandatory
- Guest Complaint Handling Intermediate 120 min Mandatory
- Front Desk Upselling Intermediate 90 min Mandatory
- Night Audit Advanced 150 min Mandatory
Put a team through this programme
Hotels buy seats, assign the programme to a department and follow completion per employee.