Booking Engine
The direct booking path, where guests drop out, and the content and rate setup a booking engine needs.
Revenue & Reservations
Property Management Systems
What a PMS holds, the reservation and folio model, night audit dependencies and keeping the data clean.
Overview
What a PMS holds, the reservation and folio model, night audit dependencies and keeping the data clean. The course is built around the procedure as it is actually carried out on shift, with a written standard, the common mistakes, and a checklist to work through.
What you will be able to do
- Carry out the procedure to the written standard without supervision.
- Recognise the common failures in this task and correct them.
- Complete the associated checklist and record the result.
- Know when the situation must be escalated to a supervisor.
Requirements
No prior study is required. Access to the relevant work area is useful for the practice checklist.
Curriculum
Orientation
2 lessons · 13 min
- text Why this matters: Property Management Systems Preview 8 min
- text What you will be able to do: Property Management Systems 5 min
The standard
3 lessons · 31 min
- video The procedure demonstrated: Property Management Systems 14 min
- text The written standard: Property Management Systems 12 min
- pdf Reference sheet: Property Management Systems 5 min
In practice
3 lessons · 32 min
- text Common mistakes: Property Management Systems 10 min
- text Working under pressure: Property Management Systems 10 min
- checklist Practice checklist: Property Management Systems 12 min
Assessment
1 lessons · 8 min
- text Review before the quiz: Property Management Systems 8 min
Frequently asked questions
How long does this course take?
About 120 minutes of study, which can be split across shifts.
Is a certificate issued?
Yes. A certificate with a verification code is issued once the course and its assessment are passed.
Is the course available in Arabic?
Yes. Every lesson exists in English and Arabic, and the Arabic version is laid out right to left.
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This course inside a full programme
Most teams take this as part of a department programme that ends in one verifiable certificate.