Guest Check-out

Closing a stay cleanly: folio review, disputed charges, late checkout, express departure and the farewell.

Created by

Hala Al Otaibi

    • (0 Reviews)

01:34:00 Hours

3 Enrolled

English

Last updated

Thu, 24-Sep-2026

Course description

Closing a stay cleanly: folio review, disputed charges, late checkout, express departure and the farewell. The course is built around the procedure as it is actually carried out on shift, with a written standard, the common mistakes, and a checklist to work through.

What will i learn?

  • Carry out the procedure to the written standard without supervision.
  • Recognise the common failures in this task and correct them.
  • Complete the associated checklist and record the result.
  • Know when the situation must be escalated to a supervisor.

Requirements

  • No prior study is required. Access to the relevant work area is useful for the practice checklist.

Frequently asked question

About 90 minutes of study, which can be split across shifts.

Yes. A certificate with a verification code is issued once the course and its assessment are passed.

Yes. Every lesson exists in English and Arabic, and the Arabic version is laid out right to left.

Hala Al Otaibi

View profile

Free

Lectures

9

Quizzes

1

Skill level

Beginner

Expiry period

Lifetime
Enroll now

Share this course

Related courses

Beginner

Front Office Fundamentals

0

(0 Reviews)

01:34:00 Hours

Free
Enroll now

Beginner

Reception Operations

0

(0 Reviews)

01:34:00 Hours

Free
Enroll now

Beginner

Guest Check-in

0

(0 Reviews)

01:34:00 Hours

Free
Enroll now

Beginner

Guest Registration

0

(0 Reviews)

01:34:00 Hours

Free
Enroll now

Intermediate

Room Assignment

0

(0 Reviews)

01:34:00 Hours

Free
Enroll now

Intermediate

Concierge Service

0

(0 Reviews)

01:34:00 Hours

Free
Enroll now

Intermediate

Guest Complaint Handling

0

(0 Reviews)

01:34:00 Hours

Free
Enroll now

Intermediate

VIP and Repeat Guest Handling

0

(0 Reviews)

01:34:00 Hours

Free
Enroll now

Beginner

Telephone Etiquette

0

(0 Reviews)

01:34:00 Hours

Free
Enroll now

Intermediate

Front Desk Upselling

0

(0 Reviews)

01:34:00 Hours

Free
Enroll now

Advanced

Night Audit

0

(0 Reviews)

01:34:00 Hours

Free
Enroll now

Beginner

Guest Privacy

0

(0 Reviews)

01:34:00 Hours

Free
Enroll now