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Serving Older Guests

Serving Older Guests

Serve older guests with respect and without assumptions: ask, listen, offer help and respect their choice at every stage of the stay.

Has discount
Expiry period Lifetime
Made in English
Last updated at Fri Sep 2026
Level
Beginner
Total lectures 4
Total quizzes 4
Total duration 00:27:00 Hours
Total enrolment 0
Number of reviews 0
Avg rating
Short description Serve older guests with respect and without assumptions: ask, listen, offer help and respect their choice at every stage of the stay.
Outcomes
  • Ask before assuming an older guest needs help, and respect a refusal
  • Communicate clearly by facing the guest, speaking naturally and allowing time
  • Use dignified service language instead of phrases that talk down
  • Adapt rooms, movement support and restaurant service to the guest's stated preference
  • Avoid rushing, shouting, talking down and ignoring the guest in favour of a companion
Requirements
  • No prior training is needed; the course suits every guest-facing colleague.