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Ownership and Guest Request Follow-up

Ownership and Guest Request Follow-up

Own every guest request from the first word to confirmed completion, so the guest never has to chase the solution.

Has discount
Expiry period Lifetime
Made in English
Last updated at Fri Sep 2026
Level
Beginner
Total lectures 4
Total quizzes 4
Total duration 00:28:00 Hours
Total enrolment 0
Number of reviews 0
Avg rating
Short description Own every guest request from the first word to confirmed completion, so the guest never has to chase the solution.
Outcomes
  • Receive a request by listening, confirming the details and recording it
  • Follow each request through five steps until it is confirmed and closed
  • Use ownership phrases that state the next step and a time
  • Hand off a request to another team without losing ownership
  • Keep the guest updated and trusting when a request is delayed
Requirements
  • No prior training is needed; the course suits any colleague who receives guest requests.