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Front Office Fundamentals

Front Office Fundamentals

How the front desk fits into a hotel day, the shift structure, the systems in use and the standards every agent works to.

Has discount
Expiry period Lifetime
Made in English
Last updated at Thu Sep 2026
Level
Beginner
Total lectures 9
Total quizzes 1
Total duration 01:34:00 Hours
Total enrolment 3
Number of reviews 0
Avg rating
Short description How the front desk fits into a hotel day, the shift structure, the systems in use and the standards every agent works to.
Outcomes
  • Carry out the procedure to the written standard without supervision.
  • Recognise the common failures in this task and correct them.
  • Complete the associated checklist and record the result.
  • Know when the situation must be escalated to a supervisor.
Requirements
  • No prior study is required. Access to the relevant work area is useful for the practice checklist.