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Front Desk Upselling

Front Desk Upselling

Reading the booking, offering the right upgrade at the right moment and recording the result honestly.

Has discount
Expiry period Lifetime
Made in English
Last updated at Thu Sep 2026
Level
Intermediate
Total lectures 9
Total quizzes 1
Total duration 01:34:00 Hours
Total enrolment 1
Number of reviews 0
Avg rating
Short description Reading the booking, offering the right upgrade at the right moment and recording the result honestly.
Outcomes
  • Carry out the procedure to the written standard without supervision.
  • Recognise the common failures in this task and correct them.
  • Complete the associated checklist and record the result.
  • Know when the situation must be escalated to a supervisor.
Requirements
  • No prior study is required. Access to the relevant work area is useful for the practice checklist.