Crisis Management
Preparing for the incidents a hotel actually faces, the first hour, communication lines and the debrief.
Security & Safety
Emergency Response
The hotel emergency plan, roles on the night shift, guest evacuation assistance and the post incident report.
Overview
The hotel emergency plan, roles on the night shift, guest evacuation assistance and the post incident report. The course is built around the procedure as it is actually carried out on shift, with a written standard, the common mistakes, and a checklist to work through.
What you will be able to do
- Carry out the procedure to the written standard without supervision.
- Recognise the common failures in this task and correct them.
- Complete the associated checklist and record the result.
- Know when the situation must be escalated to a supervisor.
Requirements
No prior study is required. Access to the relevant work area is useful for the practice checklist.
Curriculum
Orientation
2 lessons · 13 min
- text Why this matters: Emergency Response Preview 8 min
- text What you will be able to do: Emergency Response 5 min
The standard
3 lessons · 31 min
- video The procedure demonstrated: Emergency Response 14 min
- text The written standard: Emergency Response 12 min
- pdf Reference sheet: Emergency Response 5 min
In practice
3 lessons · 32 min
- text Common mistakes: Emergency Response 10 min
- text Working under pressure: Emergency Response 10 min
- checklist Practice checklist: Emergency Response 12 min
Assessment
1 lessons · 8 min
- text Review before the quiz: Emergency Response 8 min
Frequently asked questions
How long does this course take?
About 90 minutes of study, which can be split across shifts.
Is a certificate issued?
Yes. A certificate with a verification code is issued once the course and its assessment are passed.
Is the course available in Arabic?
Yes. Every lesson exists in English and Arabic, and the Arabic version is laid out right to left.
Related courses
Fire Safety
Detection and suppression systems, evacuation roles, the fire panel and the weekly and monthly checks.
This course inside a full programme
Most teams take this as part of a department programme that ends in one verifiable certificate.